Terms of Service

Fatafat Kaam is a platform that connects you with checked and verified workers in your area. The worker does the work; we take responsibility for finding the right worker, keeping prices clear and helping when something goes wrong. Using the site or making a booking means you agree to these terms.

The platform's role

• We connect customers with independent workers. Workers are not our employees.
• We talk to every worker to check their work, area and experience, take ratings only from completed jobs, and settle complaints by talking to both sides.
• Payment happens directly between the customer and the worker; we do not hold any money in between.

Visit charge and quote

• The visit charge for the worker coming to your home and checking the problem is ₹100.
• After the check, the worker gives a quote for labour and material. Work does not start without your approval.
• If you do not approve the quote, you pay only the visit charge.

Payment

• Payment is made directly to the worker in cash or by UPI when the work is done.
• If you are asked for more than the approved quote, do not pay it and file a complaint.

Cancellation

• You can cancel a request for free before the worker arrives.
• Once the worker has arrived, the visit charge must be paid.

7-day service warranty

• If the same problem comes back within 7 days of the work being done, you get a re-service without a visit charge.
• The warranty covers only work booked through the platform with an approved quote.
• Newly broken items or a different problem are not covered by the warranty.

Customer's responsibilities

• Give a correct address and a working mobile number, and be at home at the agreed time.
• Always match the OTP with the worker at the door — this confirms the right worker has come.
• Pay as per the approved quote when the work is done.
• Treat the worker with respect; keep ratings and complaints honest.

Worker's responsibilities

• Do accepted work at the agreed time; if you cannot reach, tell us in advance.
• Tell the customer the OTP at the door, check the problem first, then give a quote.
• Do not ask for more than the approved quote; if the work changes, get the customer's approval first.
• Take care of the customer's home and belongings, and behave with respect.
• Use customer details received through the platform only for that job.

Disputes and complaints

• Complain from "My bookings" or on 75006 61874. Our team calls within 2 hours and decides after talking to both sides.
• Price disputes are settled on the basis of the approved quote.
• If the work is faulty, you get a re-service under the warranty, or another worker if needed. A worker with repeated complaints may be removed from the platform; a customer account may also be closed for false complaints or misbehaviour.

Limit of liability

• The worker does the work, so the first responsibility for the quality of the work and any damage it causes lies with the worker. When there is a complaint, we help settle it.
• Our own liability will in no case be more than the visit charge paid for that booking.
• Work or payment agreed outside the platform is not covered by our warranty or complaint process.

Contact

For any question or complaint, call 75006 61874 (8 am – 9 pm).